Shipping
What shipping carriers do you use?
We use UPS for all deliveries.
Where do you deliver?
We deliver domestically, United States.
How much does shipping cost?
Shipping costs $10-$12 for orders under $299. We provide complimentary shipping for all orders over $299.
Order Processing
How long will it take for my order to process?
If your order is labeled Pre-Order, it will be processed 5-7 business days after your order has been received.
If your order is NOT labeled Pre-Order, it will be processed 3-5 business days after your order has been received.
Will I be notified?
Yes! We believe in keeping our customers informed. You will receive communication when your order has been received, processed and shipped out.
Tracking & Delivery
When will my order be shipped?
If your order is labeled Pre-Order, it will be shipped 8-14 business days after your order has been processed.
If your order is NOT labeled Pre-Order, it will be shipped 3-5 business days after your order has been processed.
Can I change my delivery address?
You will have 1 day after your order has been placed to contact us to inform us of the change. I.e. If your order is placed Monday at 1:00pm, you have until Tuesday at 1:00pm to inform us. Please email info@whitehairlabel.com to make any changes.
If the customer fails to inform us of the change, it will be sent to the address on file.
How can I track my order?
You will receive your tracking number via UPS and will be able to follow your package.
White Hair Label is not responsible for any order delays and/or lost/stolen packages once in UPS property.
Can I cancel my order?
No, all orders are considered final sale. Please review the Refund Policy for further information.